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Our main aim is to treat all customers fairly and use forbearance in all of our dealings with you.
My Financial Loan Broker provide a service for those looking for payday and instalment short term loans. Such loans can help you address temporary cash flow problems or unexpected circumstances, and allow you to avoid costly overdraft fees.
Whether you’re a new or existing customer, here at My Financial Broker, we will always:
As a responsible broker, we will make sure that you know about the checks that will be carried out when applying for a loan. We will also:
We will explain in general terms what types of information we will consider in making a decision, if you ask us to.
We will not pass on your details to a payday or short term loan provider if you have told us you are in financial difficulties or our credit assessment indicates that you may not be able to repay the loan.
In terms of data protection and marketing, we will always ensure that your preferences are met, in line with national regulations. We will therefore:
When you take out a loan, we will tell you about our complaints handling procedure. We will do this:
This information is also available on our website.
If you want to make a complaint, you should contact us first using our complaints procedure. We will acknowledge your complaint promptly, always aiming to do so within five days of it being received by our Complaints Department. If we need to investigate your complaint further to respond fully, we will tell you, and keep you regularly updated.
If you are still not satisfied after receiving our Final Response, you may refer the complaint to the Financial Ombudsman Service - we will give you their details.
We regularly review the effectiveness of the Short Term Lending Code. Our reviews are undertaken on a yearly basis, though we may choose to update this code on a more regular basis, such as if rules or legislation governing our business requires us to.
We take the satisfaction of our customers very seriously, and will always do our best to exceed their expectations.